April the 5th, 2023 – If you’re the citizen of an EU country or a legal resident of an EU country covered by their public healthcare system, you’ll own a European Health Insurance Card (EHIC). You can use this card to access certain types of free Croatian healthcare in some cases. Here’s how to use it, and what it covers.
First things first, an EHIC is intended for temporary stays in other EU countries, and is (in most cases) for emergency healthcare/unplanned use only.
What does that mean?
You’ve eaten some oysters and now all of a sudden you can’t stop, erm… paying a ”visit to the bathroom”. You’ve decided to try to climb up Biokovo in flipflops and upon falling, your ankle has altered its shape and somehow doesn’t support your weight anymore. You went for a relaxing swim in the idyllic Adriatic and stepped on a sea urchin. You get the picture.
If you come unstuck in some way, injured or unwell and you need medical help, you can use your EHIC to access public Croatian healthcare, at very little cost to yourself. Here’s how to navigate that:
Finding a doctor
You’ll need to find a doctor who has a contract with HZZO (the Croatian Health Insurance Fund) in order to be treated for whatever your problem is, which clearly is not clearing up on its own but doesn’t necessarily require hospitalisation. A doctor with a contract with HZZO will treat you upon the presentation of your EHIC, and you’ll often be required to pay a symbolic fee in the form of a copay of just under 1.50 euros (that is one euro, fifty cents) which is 10 kuna.
Medical emergencies
Ambulance transportation to hospital in the case of an emergency is covered by your EHIC/HZZO.
Hospitals
You will be treated in any Croatian hospital which has a contract with HZZO. These are typically state hospitals. In some cases, hospital treatment is not entirely free through the use of an EHIC, and you’ll need to pay a copay for each day of your hospital stay, this copay is usually around 13-14 euros per day (approximately 100 kuna). The good news is that patient fees are capped at just over 260 euros (2000 kuna). You will need a referral from a GP (called uputnica in Croatian) to access hospital/specialist treatment.
Dentists
Unlike in some European countries which have socialised healthcare, and the United Kingdom is a good example of this being totally different — dentists in Croatia who have contracts with HZZO will also treat patients for free or for small copays. This is also true for foreign EHIC holders. You’ll be able to be treated under Croatian healthcare by a dentist who has a contract with HZZO, and you’ll just pay the same approximate 1.50 (10 kuna) copay for your treatment.
Prescriptions
If you need to be prescribed medication, as perhaps it has been determined you have some sort of bacterial infection and as such require a course of antibiotics, you’ll need a prescription from a GP through a pharmacy which has a contract with HZZO. Much like in the case with primary care doctors and dentists, you’ll need to pay the symbolic 1.50 (10 kuna) copay per prescription issued.
Caveats
Croatian citizens and Croatian residents who have HZZO still need to pay copays for their treatment in the vast majority of cases, you’re not being singled out for being a foreigner.
The Croatian Health Insurance Fund (HZZO) shouldn’t be your point of contact for reimbursement. You need to contact your public health insurer (which issued you your EHIC) back home for any cost reimbursements.
If healthcare in your country is completely free at the point of use, that doesn’t mean it will be in Croatia, hence the previously mentioned very small copayments. It isn’t entirely free at the point of use for Croatian citizens/residents with HZZO, so it won’t be for a foreign EHIC holder either.
In the case of the chronically ill
If you’re undergoing treatment for cancer such as chemotherapy, or you require oxygen therapy or dialysis, you can obtain all of this while in Croatia through your EHIC. You should bring all of the documentation and records of what treatment you need, why, and how much with you, and you should make an appointment with someone who will be responsible for your care in Croatia before arriving.
You are treated differently to those who simply need to use their EHIC to access emergency treatment for cuts, scrapes or a case of the runs. You will be able to access lifesaving treatment here, regardless of your health issues existing prior to your arrival.
For a detailed guide to navigating Croatian health insurance if you are moving to or already live in Croatia, make sure to check out this article.
