As Poslovni Dnevnik writes, in order to strengthen its position in Eastern Croatia and show young people that there are companies in which they can develop and work, A1 Croatia has opened 70 new jobs in its Osijek-based call centre. In addition, the wider goal is to improve the service by making agents more accessible so that they can devote more and better time to customers. With this move, Osijek, with new employment opportunities, becomes the second largest A1 Croatia business centre after Zagreb.
A1 Croatia has invested in arranging an additional 600 square metres of modern and functional office space, which will complete the working space in Eurodom to cover about 1000 square metres. About a hundred agents will work in it, and about 70 of them are currently being employed or are undergoing education and training.
The General Director for Private Users of A1 Croatia, Ivana Markovic, emphasised the importance of a positive working atmosphere because agents are expected to know and be able to do everything, which isn’t easy at all.
A strong contribution to youth employment and retention
By choosing Osijek for the new location of the call centre, A1 Croatia is directly contributing to employment and retention, primarily of young people, in Osijek-Baranja County and the City of Osijek.
“Osijek is coming to life in the economic sense, which is confirmed by statistics. We’ve reduced the number of unemployed people in the city, there are more immigrants than emigrants, and the average salary has increased. We’ve freed investors from needing to pay utility/communal contributions, which leads to multimillions in terms of savings in the construction of commercial facilities. In terms of conditions, our Nemetin Economic Zone is one of the most attractive in all of Croatia. We’re creating a positive economic environment, a significant part of which is A1 Croatia with its large Osijek investment,” said the Mayor of Osijek, Ivan Radic.
The Osijek-based A1 Croatia call centre also employs more women than men, and the average age is around 25 years. With colleagues from sales and technology in the capital of Slavonia, A1 is the employer of more than 160 workers.
Ivan Skender, Chief Director for Business Transformation, Human Resources and Corporate Communications, stated that A1 Croatia continues to invest in its employees.
”In 2021 and 2022, we invested 8 percent in employee salaries and benefits to ease the impact of inflation. Regular and transparent communication and the creation of a motivating work environment are the foundations of our corporate culture,” said Skender.
All new employees in the A1 Croatia Osijek call centre receive numerous benefits, among other things, they have the opportunity to receive a bonus for getting good results, they will be able to work from home and they’ll also be improve their education to gain future skills.
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