Croatian Post Changing Operations: Allowing Free Package Retention

Lauren Simmonds

As Poslovni Dnevnik writes on the 28th of March, 2020, templates for the retention of packages and shipments have so far been able to be arranged and completed exclusively at post offices and at a charge. Croatian Post has now changed this in the face of the ongoing coronavirus pandemic.

Here is Croatian Post’s statement translated into English and transmitted in full:

”In order to make it easier for recipients of packages who are currently unable to reside at their addresses (for example, citizens of parts of Zagreb who were forced to leave their homes due to the earthquake), Croatian Post has provided a free redirection and package retention service. To use the service, you just need to fill in the form on the website:

This is another measure by which Croatian Post, during the coronavirus epidemic, ensures that consignments are delivered to recipients, wherever they are. Users may request that postal items be delivered to another address within the same county (the City of Zagreb and Zagreb County are now viewed as one entity) or be kept safe at the post office.

In order to ensure continued service to citizens during the coronavirus crisis and in the coming period, the number of post offices still operating has been reduced. This will ensure that we always have a group of standby employees and all cities and municipalities will continue to have post offices available. Local changes were first notified to local government representatives. Information on the working hours of post offices is available at:

We’d like to thank citizens for their support and understanding.

Croatian Post, in accordance with the instructions of the competent authorities, is adjusting its operations and taking all measures to reduce the possibility of the epidemic spreading and to ensure business continuity. We provide our employees with protective and disinfectants, and the way our postmen and post offices work has changed.”

Make sure to follow our dedicated section for rolling information and updates in English on coronavirus in Croatia.


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