Croatian Telekom Launches Largest IT Project in Croatia

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The project is worth over 700 million kuna.

Croatian Telecom (HT) has launched an internal IT consolidation project that will completely transform it towards the so-called omnichannel mode of operations. This means that in three years, when the project is completely finished, it will be possible for all users to have services offered anywhere and get them immediately or in the shortest possible time, with new services being launched significantly faster, reports on May 8, 2017.

Croatian Telecom claims that the project is the largest IT project in Croatia and the region. It will pay 200 million kuna directly to contractors, while 500 current and future employees will be involved in the project internally. It is estimated that the total value of the project will be between 90 and 100 million euros, or between 650 and 750 million kuna.

Davor Tomašković, the CEO of HT, said that this project was an important step in the digital transformation of the company. “In our HT 2020 strategy, we have defined as our goal to be the leaders in the regional telecommunications and digital services market as the best network with the best user experience,” said Tomašković.

The IT transformation project will last for three years and is part of the process of comprehensive digital transformation of the company. The project encompasses business transformation that will optimise internal processes and simplify and increase product portfolio modularity (E2E Process Design and Product Portfolio Simplification), while IT transformation will result in the implementation of new, state-of-the-art IT support systems (Customer Relationships Management, Order Management, Operation Support System, Billing).

The implementation of one of the most complex transformation projects in the region will involve about 500 experts from HT, which will also enable the acquisition of invaluable internal knowledge in the area of ​​system integration of the most advanced IT solutions.

“We will collaborate with HT in implementing the new advanced customer relationship management system. It will enable an even faster and more proactive response to users, addressing customer requirements in a few steps, and high-quality customer needs prediction. The result will be to improve the satisfaction of both users and employees,” said Dragica Boca, vice president of IBM Global Business Services.

“HT and Netcracker are working closely together to provide HT with a platform for convergent offers and packages across a variety of market segments. HT’s offer of convergent fixed and mobile services to customers will provide even greater flexibility and choice in the way they pay their services,” said vice president of Netcracker Juergen Reinhardt.

Comarch Technologies is HT’s partner for the implementation of the Operations Support System designed to simplify and accelerate the process of delivering services regardless of technology, to replace the current service delivery and troubleshooting systems, and to consolidate and upgrade asset management systems. “I am glad HT has chosen us as partners in the implementation of the Operations Support System. Because of its size and complexity, this project is extremely ambitious and will set new standards in the telecom market,” said Mariusz Lasek, CEO of Comarch Technologies.


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