July 2, 2020 – In line with the new world circumstances, European Patient experience & Innovation Congress also decided to move their gatherings online.
For this reason, once a month until February 2021, there will be one webinar which will talk about health and innovation. The first webinar was held in June with the topic New Markets, New Patient Expectations, with excellent speakers Irving Stackpole (Stackpole & Associates, Inc.) & Elizabeth Ziemba (Medical Tourism Training). For all of you who did not participate, you can watch a video of the webinar here.
July 9th at 2020 at 1:00 PM EDT / 6:00 PM CET will bring us a new online treat with outstanding guests. The topic of the webinar is The Patient Experience & Outcome Measures through which, Chris Graham from Picker Institute and Karin Jay from Planetree International, will take you.
Chris Graham is the CEO of Picker Institute Europe, a leading international charity that exists to promote and improve person-centered care. A researcher by background, Chris has particular expertise in measuring, understanding, and using people’s experiences of healthcare and has worked with partners around the world to develop approaches to patient feedback.
Karin Jay is Senior Vice President at Global Services-Planetree where she is working to expand the network of Planetree Affiliates internationally, and provide consultation to key stakeholders on the implementation of Planetree’s relationship-centered model of care and international certification criteria. Prior to joining Planetree, Karin spent 22+ years working in the accreditation and international quality/patient safety arena.
She will be talking about Restoring Consumer Confidence by Partnering with Patients and Families. This session will explore what we are learning about healthcare delivery from our patients, and how we can try to restore the confidence of patients, families, and the community through deep and meaningful partnerships.
Chris will talk about Why measure people’s experiences? His session will look at the role that measuring and understanding experiences can play in ensuring that care services are person-centered, including the barriers to effective use of experience information and how these can be overcome.
Don`t miss this fantastic online event. Find more info and apply today at the European Patient experience & Innovation Congress website.