Croatian Post’s Ivan Culo Addresses Parcel Delivery Difficulties

Lauren Simmonds

December the 12th, 2020 – Hrvatska Posta/Croatian Post hasn’t been immune to the devastating economic woes caused by the ongoing coronavirus pandemic, and the president of the management board, Ivan Culo, has addressed the pandemic-induced difficulties.

As Poslovni Dnevnik/Suzana Varosanec writes, Hrvatska Posta – another large company whose normal activities and operations are currently significantly affected by the pandemic – is recording a high number of as many as 20 percent of its employees being placed into self-isolation. This fact, which understandably can’t be influenced, is causing negative effects during the period in which annual ”peaks” in parcel traffic on a daily and monthly basis occur – otherwise characteristic of the pre-festive Christmas period, additionally burdened by the effect of the recent Black Friday shopping.

With market changes, for example due to the limited possibilities with air parcel delivery, this new and unprecedented situation in which we currently all find ourselves has led to a lot of congestion in parcel traffic when compared to a number of previous years in Croatia, the region and beyond. Quite understandably, the number of customer inquiries and complaints has gone hand in hand with the difficulties and delays being experienced by Hrvatska Posta.

On this occasion, the President of the Management Board of Hrvatska Posta, Ivan Culo, explained that they’re not trying to deny the existence of certain difficulties within the company, but as December is a really specific month in terms of mail for postal operators across Europe, their colleagues in Slovenia, Austria and Germany are also in a similar, trying situation, and the issues being faced by Hrvatska Posta aren’t unusual.

“In the first seven working days of December, package traffic was higher by 22 percent when compared to the same period in 2019. We’ve prepared all of our available capacities in anticipation of the end of the year so that we’re ready to meet this peak load, but we can’t influence the pandemic and the measure of self-isolation of our workers. Therefore, we’re asking our customers who are expecting their packages for a little understanding,” said Culo, adding that all packages will be delivered and that Hrvatska Posta will continue to perform its activities at the highest level possible given the circumstances,” concluded Ivan Culo.

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