June 16, 2019 – There are few more people in demand in the hotel industry than the head concierge. A snapshot of life through the eyes of Suncani Hvar Hotels concierge, Ana Stambuk.
1. Being a concierge on Hvar must be a demanding job – tell us about a typical day?1. Being a concierge on Hvar must be a demanding job – tell us about a typical day?
It is a very demanding job and you are pretty much always on the move. When I arrive at Amfora, I am in constant communication with my guests. This doesn’t only mean communication at the concierge pult, but also through the phone, messages, e-mails. So very often I find myself scattered around, either in my office, pult, or on the move to other hotels where we have concierge services.
2. What are the most common requests you receive from guests?
Guests that arrive in Hvar often want to explore the entire island and further. This is when I recommend different tours to Paklinski islands, Blue Cave or suggest them to go and explore the other side of the island. Many of them like to go wine tasting, since the island is very well known for its different wine sorts. They like the entire experience – of going to the vineyards, and then tasting the wine that came from those fields.
3. There is lots to do on the island, and there are an increasing number of specialised tours. Give us a flavour of some of the lesser known things you recommend to guests?
Our favorite (and new) tour this summer is the Vis experience tour, which includes Blue Cave, Green Cave, Stiniva, Paklinski islands and Jeep safari on Vis. We also recommend the 6 top Beaches on Hvar, which is starting to become a very popular choice for our guests. Moreover, we have a new boat available for daily rent, Pershing 46, a 14.72 m yacht with 3 cabins and suitable for 6 people, a very popular choice for day cruising.
4. Hvar attracts some very famous and wealthy visitors, and I assume there have been some rather unusual requests over the years. Any funny ones you would like to share?
There are really no unusual requests. But what I can say is that each guest requires a personalized treatment. In this business it is very important to be a good listener and have a lot of compassion towards each guest.
5. Palace Elisabeth will open its doors this summer, the first 5-star hotel on the island. How important is this for the island’s tourism in your opinion?
We are so excited for the opening of Palace Elisabeth! I believe it is a very important project for Sunčani Hvar, but also for Hvar island as well. After all this will be the first 5-star hotel on the island which will definitely attract high end clientele who are eager to discover tailor-made programs and enjoy individualized experiences.
6. And finally, where does the Sunčani Hvar concierge go to relax? Where is your favourite place on the island, and why?
I love to go to Paklinski islands and Vis and experience the nature there. However, my favorite place on Hvar is my home town Vrboska where I go to relax with family and friends. There are also many nice places to swim and taste wine.
Learn more about what is on offer at Suncani Hvar Hotels.
To learn more about the island, visit the Total Croatia Hvar in a Page.
