September 23, 2019 – A huge boost for the profile of Croatia’s medical tourism industry, as Bagatin Clinic announces the first European Patient Experience & Innovation conference, to be held in Dubrovnik.
Last year I was invited to a press conference at St Catherine Specialty Hospital in Zagreb, one of the Leading Hospitals in the World. I was more than impressed when I learned that the reason for the conference was the announcement of a partnership between the Croatian hospital and OneOne, co-founded by Mayo Clinic, to become the first European partner to make available in Europe the revolutionary RightMed pharmacogenetic test. You can read more about that here.
A Croatian hospital, the only place in Europe where this groundbreaking test was available. Impressive. And a partner of a project co-founded by Mayo Clinic. Prestigious.
And just as Mayo Clinic is one of the top names in global healthcare excellence, so too is Cleveland Clinic.
And Cleveland Clinic is also coming to Croatia with a European first…
On March 19-20, 2020, to be exact. Croatian medical tourism pioneer Ognjen Bagatin, CEO of leading regional clinic, Bagatin Clinic, announced from Cleveland the first European Patient Experience and Innovation Conference, to be held at Valamar Lacroma Hotel in Dubrovnik, organised by Bagatin Clinic with collaborative international presenter, Cleveland Clinic. Cleveland Clinic hosts its own patient experience programme each year, and this will be the first of its kind in Europe.
The relationship between Croatia and Cleveland Clinic is not new and is one which has been personally fostered by Bagatin, whose efforts to learn from the best are bringing international ideas and expertise to the Croatian medical tourism industry. Bagatin was responsible for bringing Joe Sweet, Cleveland Clinic’s International Patient Experience Director to Zagreb earlier this year to speak at the 5th Annual Medical Tourism Conference. TCN interviewed Sweet (you can read the interview here) where he explained how why he had come to Croatia:
Firstly, our CEO Tom Mihaljevic is Croatian. But actually the reason I am here is driven by Ognjen Bagatin of Bagatin Clinic who came to see us in Cleveland to learn about the patient experience and our Patients First initiative. I met with him almost a year ago now, and we really hit it off from that first lunch we had together. I learned more about his personality, his drive and what he is trying to achieve. That was very impressive. And then this opportunity came up with Euro Events to come over and share our story, and Ognjen really connected that, making it happen.
We are interested in spreading the news of who we are and what we do and forming those connections around the world. So we see this as an opportunity to do that, to get out there and build more of those relationships.
We will bring you more details of the conference as it develops, but in the meantime, you can catch the latest from the Croatian medical tourism story in our dedicated section.