From Queues and Stamps to Clicking a Mouse: Croatian Digital Era Progressing

Lauren Simmonds

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As Poslovni Dnevnik writes, at a recently held conference in the City of Zagreb, the Central State Office for the Development of a Digital Society presented the current development of the “e-Business” project, which provides unique access to public electronic services for business users across the country.

These services include, among others, e-Authorisation services, issuing certificates that no criminal proceedings are being conducted, the delivery of electronic documents for vehicle registration in Croatia, a single information point – an infrastructure cadastre system and more. A Croatian digital era seemed like an impossible dream just a few years ago, but it seems we’re finally catching up.

The e-Business project is being implemented by the aforementioned Central State Office together with the Financial Agency (Fina) and the Agency for Support of Information Systems and Information Technologies (APIS IT), as project partners. The project was co-financed by the European Union (EU) from the European Social Fund and is worth a massive 50,983,989.90 kuna.

The conference was opened by Bernard Grsic, State Secretary of the Central State Office for the Development of a Digital Society.

“As we have an e-Citizens (e-Gradjani) platform, by developing the e-Business platform, we’re enabling Croatian companies, small enterprises and family farms (OPGs) to simplify and speed up their communication with public administration bodies. You don’t have to go to their offices, to the counters, you don’t have to wait in lines, things can now be solved with the click of a mouse,” pointed out Grsic.

Easier communication with public/state administration bodies

Sasa Bilic, President of the Management Board of APIS IT, also addressed the audience.

“Along with the User Box that will be available to entrepreneurs as both a web and mobile app, the added value of this project is the construction of a modern and sophisticated business reporting system that will be the basis for all business decisions related to public services and their users,” said Bilic.

The director of Fina’s Digital Solutions Sector, Andreja Kajtaz, was also present.

“By upgrading NIAS and e-Authorisations through the e-Business project, we managed to complete the entire process of interaction between people and businesses with public administration bodies, and the success of the project is best evidenced by the growing number of business users,” said Kajtaz.

The main goal of establishing an e-Business system is to positively affect competitiveness by facilitating communication with public administration bodies. The project, which is driving the Croatian digital era forward, directly contributes to the administrative burden faced by business entities through electronic communication with public administration bodies, saves their time and money and increases the availability of services because e-services are available to everyone under equal conditions, regardless of their business location or the device being used.

When the e-Business system is fully implemented, it is expected that over 450 thousand different business users across the nation could use its benefits. This primarily refers to legal entities registered in the Court Register and the registers of numerous associations, foundations and non-profit organisations, as well as enterprises registered in the Trade Register, as well as farmers and family farms registered in the Register of Agricultural Holdings.

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