Croatian Health Insurance Fund Unveils Method to Shorten Waiting Lists

Lauren Simmonds

As Poslovni Dnevnik/Marija Crnjak writes on the 22nd of December, 2019, according to the Croatian Health Insurance Fund (HZZO), patients will have what they needed ordered by their family doctors, while procedures such as MR and CT scans, as well as cataract examinations and gastroscopies will be booked by specialists or hospital administrators.

This manner of doing things will reduce waiting lists, help to prevent confusion and aid both patients and the hospitals conducting the procedures themselves, ensuring a better delivery of service and more satisfaction on both ends.

The brand new, unique calendar for ”ordering” diagnostic procedures for patients in hospitals was launched this week, which should introduce more order in queues and reduce waiting lists for nine medical procedures, and so far, 42 of 64 Croatian hospitals have been included in the calendar, the Croatian Health Insurance Fund (HZZO) stated on Thursday.

The Croatian hospitals included are those that have a compatible IT system, while other hospitals will be networked in properly by May next year. The new ordering method currently covers nine long-awaited procedures, MR and CT scans, Holter ECG, heart ultrasounds, ergometry, cataract surgery, breast ultrasounds, thyroid gland ultrasounds and gastroscopies, and the Croatian Health Insurance Fund’s plans are to continue to expand this list.

As mentioned, according to HZZO’s new method, patients will have what they needed ordered by their family doctors, while procedures such as those listed above will be arranged by specialists or by hospital administrators. Patients will also be able to cancel their appointments through the eGrađanin (eCitizen) health portal, as well as arrange for the changing of the dates and medical institution for certain procedures.

“A single ordering calendar will prevent multiple patient orders from hospitals, which currently unrealistically increases waiting lists, and ordering by OIB automatically prevents the same person from ordering at another institution,” HZZO Director Lucijan Vukelić said during a recent press conference.

Since the establishment of the system on December the 15th, 2019, as many as 1088 multiple orders have been detected in just three days, meaning that the Croatian Health Insurance Fund’s new system works.

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