Can’t Get Hold of Your GP? New HZZO Email Address to the Rescue

Lauren Simmonds

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As Poslovni Dnevnik writes, before deciding to team up together to try to tackle the issue of the vanishing GP, the Ministry of Health and HZZO (Croatian Health Insurance Institute) announced that they had been receiving more and more complaints from insured persons about the difficulties they were facing when it came to obtaining healthcare in the offices of their selected General Practitioners due to an inability to contact them in person, by phone, email or otherwise. 

Perhaps carrier pigeons hadn’t yet been tried out by those in need of their GP’s services, for which they or their employers pay every month, but we can wager a guess that this would also have failed. According to the Health Ministry, they received more than 3,000 patient reports on such matters, which is quite disappointing to say the least.

Due to the large number of complaints of this nature, HZZO has established a new email address: [email protected] to which insured persons can send their complaint.

The complaint sent to this new HZZO email address must state the individual’s personal data (their name and surname, OIB and contact telephone number) and the name and surname of the selected doctor about whom the insured person is complaining.

Without the aforementioned data sent to the new HZZO email address, the Croatian Health Insurance Institute will not be able to do anything, ie get in touch with the doctor in question and/or help in the urgent resolution of whatever problem that the insured person has, they explained from HZZO.

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