Need a New Croatian Passport or ID Card in Zagreb? New Rules in Place

Lauren Simmonds

Updated on:

We’ve all had the masochistic pleasure of waiting for hours clutching a number that isn’t due to come up on the screen we’re all staring at for an age in an airless room listening to people being repeatedly told they’re missing a document. MUP is a special place where people lose time they’ll never get back to people who could really do with a lot more training, all for something that could very easily be done online. Make sure to read this before heading to administrative police stations in Zagreb for a new Croatian passport or ID card.

As Poslovni Dnevnik writes, if you want to get a new identity card or Croatian passport over the coming hot summer days in the City of Zagreb, then there are several important things you should know. The locations for issuing and picking up personal documents such as the above are Heinzelova 98, Petrinjska 30, II. PP Zagreb (Crnomerec) and VI. PP Zagreb (Novi/New Zagreb).

The counters at which this procedure is carried out have summer working hours from 07:00 to 14:00, and you can now go and pick up your new Croatian passport or freshly issued ID card on Saturdays as well.

The administrative police station (MUP) at Crnomerec is typically very crowded, so the waiting times to pick up or apply for new documents can stretch to several hours, which isn’t anything new to anyone who has spent any time doing anything administrative in Croatia.

The classic advice continues to be the same as it always has been – come as early as possible to avoid waiting around for too long (although if we’re being honest, that is no guarantee as everyone has the exact same idea), but more importantly, if you are getting a new Croatian passport or identity card, it is important that before you come to the counter, you have confirmation that you have already paid the production costs. In other words, you should make the payment before you come to the clerk at the desk.

The payment slips are at the entrance to the building, while the information for online payment can be found here for a new Croatian passport and here for a new ID card.

For more, make sure to check out our dedicated lifestyle section.


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