As Poslovni Dnevnik writes, after the EU Council formalised the decision to introduce the euro as the official currency in the Republic of Croatia a mere four days ago, the Economy Ministry announced a group of Croatian secret shoppers who will monitor the situation for the sake of consumer protection during the transition to the new currency.
The competition held back in the spring selected six candidates from different parts of Croatia, who, in mid-August will start monitoring precisely how the prices of goods and services are recalculated out in the field during the mandatory dual pricing rule which is set to come into force in September 2022. Some stores, including large chains like Konzum, have already begun displaying their prices in this way.
The selected Croatian secret shoppers are from the Medjimurje Consumer Society and the Consumer Protection Development Organisation from Selnica in Medjimurje County, the Consumer Education and Information Centre from Bilje in Osijek-Baranja County, the Croatian Consumer Protection Association from Zagreb, the Consumer Rights Protection Association from Split, and the Association Consumer Centre from Rijeka.
How will it work?
Over the next thirty days, these Croatian secret shoppers will conclude a contract in which they will receive 112 to 120,000 kuna for their mystery shopping activities, and they will monitor and obtain consumer information until the end of next year, by which time the obligation of dual price reporting will be in full force and will have been for some time.
The plan is for the engaged associations to monitor price movements and the correctness of price recalculation and rounding on a monthly basis by reviewing 50 to 60 different goods and services, at a minimum of 10 points of sale and five points where various services are provided in exchange for money. The associations that have been selected as Croatian secret shoppers have the obligation to publish the results they’ve obtained regularly, more precisely by the 15th of each month, on their websites.
The plan is also for the situation on the ground to be checked by five people who will be hired by selected associations, and the tours should include, in addition to retailers, fuel stations, butchers, bakeries, as well as service providers such as hair salons and catering and hospitality facilities. For two hours, associations must also provide open telephone lines where consumers will be able to get information from them about those facilities who are wrongly trying to take advantage of the situation and make a profit.
Croatian secret shoppers will soon be placed in banks, as well…
It won’t only be stores and other facilities under the radars of Croatian secret shoppers, banks won’t be immune either. The Croatian National Bank noted that it will hire secret shoppers, or perhaps in this case it’s better to call them secret clients, in order to monitor what practices are being carried out at bank counters, as well as at other credit intermediaries under its authority.
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