3 in 5 Croatians Use Digital Services More than Before Pandemic

Total Croatia News

ZAGREB, October 4, 2020 – During the coronavirus pandemic, 62% of citizens are using digital services more often than before, mostly for online banking and shopping, shows a survey on citizens’ digital habits done by the Hendal market research agency in August.

The survey was conducted online, covering 500 respondents, 72% of whom used online banking, 63% shopped online, 34% used online public administration services and 17% used insurance services.

Ninety-six percent of respondents used digital banking solutions to check their accounts and 88% for transactions. Seventy-nine percent said the digital development of banks in Croatia was as good as elsewhere in the EU, while 17% said it lagged behind European countries.

Forty-six percent of respondents cited fear for data safety as the main obstacle to using digital financial services, while 42% cited possible errors.

As for digital insurance services, respondents said they mostly used them for car insurance. One-third said they combined digital channels with going to a branch office or talking with an agent.

Two-thirds say digital insurance services in Croatia as good as elsewhere in EU

Over 65% of respondents said digital insurance services in Croatia were as good as elsewhere in the EU, while 33% said they lagged behind. 

Sixty-five percent of respondents said advanced digital services contributed to their quality of life, 84% said digitalisation in general contributed to society’s development, and 94% said they would continue to use digital services more even after the coronavirus crisis.


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