Moja Croatia: Croatia Osiguranje Launches New Mobile App

Lauren Simmonds

As Novac writes on the 3rd of July, 2020, Croatia Osiguranje, a digital leader on the Croatian insurance market, recently launched a new mobile application called My/Moja Croatia. The new application has been developed with a focus on simplicity, efficiency and speed of use. With its functionalities and interactive interface, Moja Croatia raises the experience of clients in the use of this company’s insurance to a new level.

The Moja Croatia application (app) enables a simple overview of all insurance and digital health cards in one place. Bill payment and policy renewal is possible in just a few clicks. It is quick and easy to report damage and also to monitor its resolution status.

The application is available for free installation on Android and iOS devices, and only an ID card and email address are needed to log in to Moja Croatia application. Full registration, the simplification of which was given special attention during its development, is now possible in just one minute, without additional data, shelf numbers or other documents that the client usually doesn’t simply have on hand.

In addition to digital health insurance cards, the new Moja Croatia application also includes the Good Opportunity loyalty programme, the numerous benefits and discounts of which can be readily used at over 500 points of sale of Croatia Osiguranje’s partners throughout the Republic of Croatia.

“Today’s top apps are being developed on a thorough understanding of the behaviour and psychology of advanced users and on the speed and intuitiveness of the user interface. We’ve applied all this in the design of our mobile application, which we’re proud to launch on the market. Our idea is to show the market that insurance can be extremely simple and that almost all information on pieces of paper and plastic can be replaced by digital solutions. We’re sure that our clients will also recognise the advantages of the new Moja Croatia app. In the future, we see insurance as highly digitised, simple and understandable for customers, so we’re continuing to develop our digital services to provide customers with the best customer experience,” said Davor Tomaskovic, President of the Management Board of Croatia Osiguranje.

After a significant investment back at the end of 2019 in a new core system that fundamentally modernises business and customer service, and the launch of a brand new website this spring, the new mobile application is seeing the company make new steps forward in digitising its services and modernising the overall insurance offer here on the domestic market.

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