As Poslovni Dnevnik writes, HPB and Croatian Post decided to put their heads together for the benefit of their many customers and clients and as such signed a new Framework Agreement on Strategic Partnership and Outsourcing back on the 31st of December 2021 with the primary aim of improving the level of the customer service they both offer.
The strategic partnership between HPB and Croatian Post and the implementation of the useful ”Bank at the Post Office” project has as such created the largest business network offering banking services to individuals in the smallest and most remote places across the country, and back in 2020, this project was expanded to provide banking services in this manner to business users as well.
Thanks to this decision on forming a strategic partnership, individuals have now have the possibility to make Croatian kuna payment transactions and contract and use the aforementioned bank’s products and services across 1,016 post offices, and services are available to business entities at 987 different locations, scattered across the country.
In this regard, the ”Bank at the Post Office” project has made banking business accessible to all those across the Republic of Croatia who didn’t, at least until now, have the necessary services close to their places of residence and within their local communities, which is also the greatest value of this unique and praiseworthy project.
In this context, the preparation of the Framework Agreement was extremely demanding, given that it is a complex legal and business process that is extensively regulated and subject to strict regulatory provisions, despite all of the red tape, HPB and Croatian Post succeeded.
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