Ivan Duggan from CISCO on Innovations in the Patient Experience at 4th EPIC Webinar

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September 3, 2020 – The EPIC Webinars continue, with CISCO’s Ivan Duggan next up, talking about innovations in the Patient Experience. 

Patient Experience is a term that has been running through the healthcare industry for some time. When you ask people what exactly this means, you will get all sorts of answers that will mostly move in the direction of helping and making it easier for the client/patient.

By its definition it means this – As an integral component of health care quality, patient experience includes several aspects of health care delivery that patients value highly when they seek and receive care, such as getting timely appointments, easy access to information, and good communication with health care providers.

When we add innovation to this term, we get one mixed ball of progress. In healthcare, it may be a novel idea, product, service or care pathway that has clear benefits when compared to what is currently done. Successful innovations often possess two key qualities: they are both usable and desirable.

Since we are in the 21st century from which innovations are simply pouring out, the question arises as to what are these new innovations that we can design and implement. Bagatin Clinic and Cleveland Clinic are both facing forward and for that reason they are pushing EPIC in this direction of innovation.

When we say Innovations in the patient experience, what comes to your mind first?

EPIC invited Mr. Ivan Duggan from CISCO to tell us how did intelligent secure infrastructure inspired innovations in healthcare by reimagining healthcare delivery, expanding access to care, delivering data-driven care, ensuring security and compliance, transforming facilities, and supporting business resiliency.

Getting the best possible outcomes for patients efficiently, effectively, with care and safety is your number one priority. With the current pandemic situation achieving this while ensuring staff and patient safety is more critical than ever.

Cisco is at the beating heart of this transformation. In this session you will hear how Cisco solutions are delivering this today across telehealth, security & compliance, connected medical device, mobile experiences and the smart hospital.

Ivan Duggan has overall responsibility for ‘go to market’ of Cisco’s Software Defined routing, switching and wireless portfolio’s in EMEAR, a portfolio that represents around 50% of Cisco’s product revenues in the region. With a key focus on enhancing customer’s digitisation evolution, productivity, profitability and lower costs through better use of Intelligent & Intuitive Networks. With more than 30 years’ experience in the data communications industry, Ivan joined Cisco in 1999, has a diverse background of both domestic and international sales experience, holding various leadership positions in Cisco Ireland and EMEAR. In these roles Ivan was responsible for building strategic sales strategies and also served as a key spokesperson to influence the media and government on the importance of technology to drive innovation and economic growth. He also led the Architecture and Solutions team in EMEAR, where he was responsible for delivering Customer & Partner success through Architectural & solutions IT relevancy.

Join us on September 10th at 6.00 pm CEST & sign up via the link.

For more on the Croatian medical tourism industry, follow the dedicated TCN link

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