Zagreb Presents Paperless Digital Project for Conducting Financial Business

Lauren Simmonds

As Poslovni Dnevnik writes on the 2nd of August, 2019, the e-Financial Management project in the City of Zagreb has implemented its new paperless financial management process, with 12,500 city associates now issuing e-invoices more quickly and cheaper, with the added ability to monitor those invoices.

Digitising the City of Zagreb’s financial operations has simplified its administrative process, increased its efficiency, and reduced general costs and processing times, said Miro Laco from the mayor’s office.

It is, as he explained, a key city process involving more than 600 employees from all of the city’s 25 governing bodies. The process is fully digitised for e-invoices, paper bills, and internal payment documents.

“The process itself has been significantly improved as the number of process activities has been reduced by 46 percent, and the process of digitising electronic bills takes just a few clicks,” said Laco.

Considering the fact that there are 190,000 transactions which take place per year, or more than 70,000 accounts, with 15,000 internal documents printed so far and 105,000 transfers to budget users, we can say that through financial savings of about two million kuna a year and through a conscientious attitude towards the environment, we’re operating in a correct manner,” Laco added.

The digitalisation of financial operations in Zagreb simplifies the control and verification of accounts, as well as the creation of payment orders and the process of paying to accounts.

The main stakeholders in the digitisation of the City of Zagreb’s financial business are the IT companies Apis IT and Omega Software, which have adapted their existing application solutions, and the information broker, a company called Electronic Accounts.

With numerous online services now available from the City of Zagreb, eFinancial business is a continuation of the process of digitisation the administration will continue to work intensively on it, Laco said.

“It’s of primary importance that we want to have not only a smart Zagreb, but to make sure Zagreb is a city of happy people and entrepreneurs who can we shorten these administrative difficulties for, and help them to concentrate on the efficiency of their business. This enables management in accounting and allows us to know every single moment of where the process is and how we can intervene as needed,” Deputy Mayor Olivera Majić said.

Zagreb Mayor Milan Bandić has announced that he will soon launch the e-Permit e-service, which will serve, among other things, construction and issuing of permits for that field where many people come unstuck with ridiculous waiting times.

“We’re left with two fundamental tasks – to be a true service to the citizens and to be a true logistics service to entrepreneurs,” he said.

Make sure to follow our dedicated business page for much more. If it’s just Zagreb you’re interested in, give Total Zagreb a follow or check out Zagreb in a Page.


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