Still Waiting for Your Packages? Croatian Post Provides Explanation

As Poslovni / HRT write, as the number of online shoppers grows from year to year, the volume of work for the Croatian Post also increases. The sorting centre receives up to 100,000 packages per day, so deliveries are often delayed. Almost all sent packages go through the centre in Velika Gorica, and most of them are processed by a machine. Cameras detect the address to which shipments should arrive.

“The machine can sort 15,000 parcels in an hour, from the smallest of 100 g to the largest of 30 kg. The sorting centre works in three shifts. The centre is in operation from 0 to 24, so we manage to deliver everything that comes that day. If we didn’t work that way, we wouldn’t have enough room for all the parcels,” said Krešimir Domjančić, head of the public relations department of Croatian Post.

More packages this December

“We get it all. We have a lot of web shops selling everything from clothes to decorations, lamps, washing machines, televisions, and other things. Not all parcels go through the machine, but all those packed in boxes do,” said Irena Majerić, the team leader in the sorting centre.

Compared to December of last year, there are as many as 40,000 more daily deliveries. The reasons include the increasing frequency of online shopping and the growing popularity of “Black Friday.”

“The late deliveries make up a small percentage. That is not only a problem for Croatian Post. The entire logistics chain notices difficulties during December due to the increased quantities, so there may be delays both with the supplier itself, with shipping from the store and in Croatian Post,” Domjančić told HRT.

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