E-Passes in Croatia are Here: Everything You Need to Know About Getting One

Daniela Rogulj

December 21, 2020 – From December 21, e-passes in Croatia are available again, enabling citizens to easily send requests using the e-Citizens (e-Građani) system and NIAS services (National Identification and Authentication System).

The e-passes system provides the following functionalities for citizens:

– submission of applications to issue e-passes to the competent civil protection headquarters
– an overview of submitted e-pass requests and their status
– view and download approved e-passes in PDF format

Recall, following the Decision on the ban of leaving the county according to the place of residence or stay in the Republic of Croatia, it is prohibited to leave the place of residence or stay from December 23, 2020, to January 8, 2021.

The main reason for this decision is to restrict movements and travel that are not necessary for the functioning of the economy and society as a whole and prevent the transmission of COVID-19. Requests for passes are sent to the county headquarters according to the place of residence or stay of the person submitting the request, or to the Directorate of Civil Protection if it is for another justified reason. Also, given the intention of the decision, it is noted that the Directorate of Civil Protection will restrictively interpret ‘other justifiable reasons’ and citizens are asked not to apply for passes if they really do not have a serious and justifiable reason to leave the county where they reside or stay.

Some categories of persons necessary for the functioning of the economy and the community, as well as categories of persons involved in preventing the spread of COVID-19, are exempted from this prohibition.

Categories of persons who are exempt from the ban that allows them to do so can prove:

– an identity card or other identification document

– e-pass

Persons who do not have an identity card or other identification document may request a pass from the county civil protection headquarters according to their place of residence or stay.

Since not all life situations can be predicted in advance, there is a possibility to obtain a pass in cases of other justified reasons, which are issued by the Directorate of Civil Protection. Other justified reasons are, for example: going to sports competitions and training that have not been suspended, going to hotels or other accommodation facilities for which payments have been made no later than the day the decision enters into force (23.12.2020), enabling the execution of court decisions related to the right of parents to spend weekends or holidays with their children, going to the funeral of a close family member, return or an immediate trip abroad, etc.

Passes do not have a deadline for which they are issued.

The following categories of persons are exempted from the ban on leaving the county due to the activities or jobs they perform:

a) staff necessary for traffic maintenance and supply 

– the staff of transport and supply companies, where persons must have one of the following documents – CMR, consignment note, delivery note or other document from which the name and surname of the driver, the goods and the registration number of the vehicle transporting those goods are clearly visible

– also includes personnel necessary for the activity of distribution of mail and parcels, and they prove their status by an identity card or a certificate issued to them by the employer on the form here

b) daily migrations of employees in services important for the provision of health and veterinary protection, delivery of medicines and sanitary material, maintenance of communal activities, water supply, and drainage, gas and electricity supply, security services

– persons listed in this category prove their status during daily migrations, i.e., travel to and from work with an identity card, other identification documents, or a document which can prove affiliation to one of the listed categories of persons (e.g., ID cards of health care institutions, chambers, etc.)

– if the persons do not have any of the above-mentioned documents for daily migrations, i.e., travel to and from work, the employer may issue them a certificate.

c.) reporting to the public

– persons listed in this category prove their status with a press card.

d.) patients requiring medical care

– it is necessary that persons in need of medical care have a pass, and a pass, if necessary, can be issued to a person accompanying or transporting a person in need of medical care – a request for a pass is submitted to the county headquarters of civil protection according to the residence or stay of the person in need of medical care.

e.) travel to and from work if the job is necessary and cannot be done from home

– it is necessary that this category of persons has a pass when traveling to and from work because they do not have the necessary ID card or other identification documents – the request for a pass is submitted to the county civil protection headquarters according to the residence of the person requesting the pass.

f.) emergency and operational services involved in preventing the spread of COVID-19 

– persons listed in this category when traveling to and from work prove their affiliation to these services with an identity card or other identification document 

g.) diplomatic staff

– the persons listed in this category prove their status with a diplomatic card.

Therefore, persons listed in the categories marked under a), b), c), f) and g) should not ask for passes but can move from the county in which they reside or stay to the county in which they perform their activity or work based on ID cards, other identification documents, or a certificate from the employer.

Persons listed in the categories marked under d) and e) should request an e-pass from the county headquarters according to the place of residence or stay.

Persons who have another justified reason, which is not stated in the decision, may request a pass from the Directorate of Civil Protection.

How to apply for e-passes?

Requests for e-passes are sent to the county headquarters according to the place of residence or stay of the person submitting the request, or to the Directorate of Civil Protection if it is another justified reason that is not listed, through the e-Pass system (available at https://epropusnice.gov.hr/). Exceptionally, if the applicant cannot access the e-pass system, the request can be sent by e-mail to the competent headquarters’ e-mail address. In this case, the request should contain the following information: name and surname, OiB, residential address (street and house number, place/city, county), travel route (place/city of departure and place/city of destination), and justification of the request.

The list of contacts and e-mail addresses to which requests are sent can be found below:

Popis Kontakata Za Izdavanj… by Index.hr

E-Pass Process:

Go to: https://epropusnice.gov.hr 

– Select a list of credentials, as with any other access to the system
– Confirm your details
– Select one of the options: request a pass, preview a pass, or request a review
– If you want to submit a request for a pass, fill in the required information and confirm the request
– Once approved, your e-pass will be visible in pdf format

According to the Civil Protection HQ, detailed instructions for using the e-pass system and customer support contacts can be found on the home page of the system.

How is an employer’s certificate issued?

As the instructions list the categories of persons who are exempted from the ban on leaving the county in which they reside or stay due to their activities or jobs, only in these cases would it be left to employers who perform activities or jobs necessary for the functioning of the community to issue certificates to their employees who are necessary for them to perform their activities. The certificate will be valid only if it is issued on the prescribed form.

Citizens are asked not to submit requests if they do not have serious reasons.

“Since the basic intention of this decision is to restrict all movements and journeys that are not necessary for the functioning of the economy and the community, attention is drawn to all officials and employees who are not prohibited from leaving the county where they reside or stay to perform their official activity or work and can use ID cards or other identification documents only for official use, i.e., business needs, for movement between the county where they reside or stay and the county where they perform the activity or work.

Likewise, employers who have been allowed to issue certificates should issue them only to the staff they need to perform the activity or job and only for official purposes (for example, certificates cannot be issued to workers who are on holiday, sick leave, or work from houses, etc.).

Also, considering the intention of the Decision, it is noted that the Civil Protection Directorate will interpret other justifiable reasons, and citizens are asked not to apply for passes if they really do not have a serious and justifiable reason to leave the county in which they reside or stay,” said the Civil Protection HQ.

Contact for additional passes inquiries:
[email protected]
tel. 0800 80 90
https://epropusnice.gov.hr/

Source: Index.hr

To read more about coronavirus in Croatia, follow TCN’s dedicated page.

 

 

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