As Poslovni Dnevnik writes, the largest Pakistani bank, Allied Bank, has included WhatsApp communication with users in its business, and the Croatian company Infobip will help in its implementation and making sure it performs to the best level possible.
Through this new cooperation, the Croatian company Infobip will additionally position itself as one of the global leaders, and Allied Bank will get an excellent solution in terms of cloud communication, availability and satisfaction of many users, the companies claim, as was reported by ICT Business.
More specifically, the Bank of Pakistan wants to strengthen its overall digital presence and offer for its universal banking users in a way that would meet their expectations. Of course, in order to achieve something like this, it is necessary that these services and digital presence be in line with what is required and expected today in terms of the connection between the organisation and its end users.
In this case, something like this is set to be achieved through the wildly popular WhatsApp channel, which means that it is necessary to enable a chatbot that will be at the service of users in every sense.
For example, if an end user is interested in their account balance, the specific details of a particular transaction, the benefits that the bank offers and information about the branch or ATM in its vicinity, the chatbot will have to be up to standard and completely accurate, but also fast, which the Croatian compan Infobip will have no issue in providing.
In addition, the interaction itself must be simple, so that users immediately understand all the benefits of WhatsApp communication with Allied Bank.
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