Zagreb Emergency Response: Contact Numbers and Advice

Daniela Rogulj

March 22, 2020 – Important contact information and advice for Zagreb citizens in the aftermath of the earthquake on Sunday morning.

The City of Zagreb has introduced a toll-free hotline for citizens directly affected by today’s earthquake

The City of Zagreb has introduced a toll-free hotline for citizens directly affected by today’s earthquake. If you’re in need, please call 0800 8805.

The City of Zagreb is urging, first of all, those who have lost their homes or have homes that have been severely damaged in the earthquake, to immediately contact this telephone number to ensure that they receive adequate assistance as soon as possible.

Also, anyone who has been left homeless will be provided with accommodation. For now this is the Cvjetno naselje student dorms at Odranska ulica 8. If necessary, additional accommodation will be provided. You can read more below. 

Anyone worried about gas leaks after the earthquake can call the toll free number 0800 400 400.

In case of problems with water supply, contact 01 / 616-39-99.

The City of Zagreb is asking citizens for understanding and patience and to act responsibly and follow the instructions of the competent institutions

Teams of construction experts are currently on the streets evaluating the damage to buildings by priority. After inspection, they will mark each building visibly. Construction experts are working to assess post-earthquake damage, the Office noted.

The Zagreb Emergency Management Office is pleading for citizens to strictly obey the markings and do not risk entering the building. You can also send a photo of the damage and the address to the e-mail address of the Emergency Management Office: [email protected]

Beans and tea are being distributed at the French Republic Square

The Croatian Red Cross reported that its crews were heading to the downtown and wider center of Zagreb, where blankets would be distributed to citizens who could not return to their homes, and tents would be erected in the French Republic Square where beans and tea will be distributed.

“1200 blankets will be distributed, and we will first take care of the elderly, the sick, children and pregnant women. Tents will be set up in the French Republic Square, where beans and tea will be given out,” HCK posted on its Facebook page.

“We invite you once again to stay calm. This morning, we distributed blankets and water to people in front of Petrova and Klaiceva hospitals.

Do not gather in groups, keep a distance of two meters. If you have masks and gloves, put them on. All measures related to the protection against coronavirus infection are still in force,” HCK told citizens.

Meals will also be available after 1 pm at Zrinjevac, Mazuranic Square, and Franjo Tudjman Square, the Office of Emergency Management announced.

Accommodation for Zagreb residents whose homes are damaged is being arranged at the Cvjetno naselje student dorms

Interior Minister and President of the National Civil Protection Headquarters Davor Bozinovic said that all residents of downtown Zagreb whose homes suffered from the Sunday earthquake would be accommodated in the student dormitory Cvjetno naselje.

“There are more than 20 statics engineers on the scene at the moment who will expertly evaluate which buildings can still be used and which will require remediation,” said Bozinovic.

He added that, according to initial estimates, about 1,000 people could not get into their homes due to damage. If there are no new earthquakes, no additional accommodations will be needed.

“The capacity of the dormitory is 1800 places, so unless there are new waves of earthquakes, we hope that we will not need to mobilize additional facilities,” Bozinovic said.


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