The management announced plans for the reconstruction and renovation of the bus station after receiving many complaints by the disgruntled locals and tourists travelling by bus from Zagreb Bus Station.
The documentation for reconstruction is currently being prepared, reports Zagreb.info.
“If I haven’t escorted my mother-in-law, I wouldn’t have noticed anything,” said Bruno Čabraja to Večernji list, standing at the bus station next to his mother-in-law with three big suitcases, waiting for his relatives to “finally board” the bus.They arrived to pick up the ticket an hour and a half before the departure to Slavonia because they know that it gets really crowded during the summer, but still, they didn’t expect that they will have to run to catch the bus.
“There are hundreds of people at the bus station, and they didn’t open all the cash registers.The cash desk where you can pick up the tickets bought online is also not working, so these people are also waiting in “regular” lines, although they wanted to avoid that very thing by buying the ticket online. As far as the information is concerned, the screens displaying the timetables don’t work, and the info desks are empty”, explained Bruno Čabraja, sharing his frustrations with Calderon and Dores from Spain, and many other tourists who have complained about it all on Facebook.
Travelling through Europe, Calderon and Dores have stayed in Zagreb for two days and planned on taking the bus to Pag. When and how, they had no idea.
“We do not understand Croatian, which is why we cannot read the information about the bus timetables on the website, and here, there is no-one we can ask to help us”, they said, waiting in line to buy a map.They plan on asking the cashier to tell them when the bus is leaving and will wait at one of the cafes until the departure time.Which is exactly what they did, but we’re unpleasantly surprised, again.
Despite this and other shortcomings, if you read the description on its official website, the bus station is “the largest and most modern station in this part of Europe”.
“This year, the facade of the building was renovated, and in September we plan on repairing the roof,” says Ivana Šestić Trohar from Holding, adding that the project documentation for the reconstruction of the bus station is being prepared.
Translated from Zagreb.info
