As Poslovni Dnevnik/Sergej Novosel Vuckovic writes, the Republic of Croatia will be one of the nine EU markets (along with Portugal, Lithuania, Latvia, Romania, the Czech Republic, Poland, Slovakia and Sweden) where groceries can be ordered through the Bolt Market service. This is a new feature of the Bolt Food application, the Estonian mobility platform Bolt, one of the European leaders in the urban transport segment (includes on-demand driving and delivery).
The Bolt Market service was successfully presented as a pilot project in its home country of Estonia, and will be available in these countries by the end of the year. The feature of the service is the connectivity of grocery delivery with ”dark stores”, places for the fast pick-up of goods, and customers, in order to have the order delivered to them as quickly as possible, within just fifteen minutes, according to Bolt.
“The synergy of food and grocery delivery services will enable Bolt to manage its business more efficiently and provide better customer service,” explains Bolt, which will create new teams of employees from five different positions due to the new service.
The appearance of Bolt Market in Croatia is good news for local users, because Bolt Food has only existed in Zagreb and Split since May 2020. However, it has since established itself as one of the favourite food and grocery delivery services.
“Given that the service was presented in Croatia a little over a year ago, we can be satisfied with the results so far. In the first six months of this year, we achieved growth of 97%, and in June this year we closed with 34 times more orders compared to June 2020,” says Tomislav Lukacevic, the director of Bolt in Croatia. Due to the growing number of deliveries, they’re in constant search of new suppliers.
As for Bolt’s share in the on-demand driving segment in Croatia, several thousand active drivers are hired per month, but they will also need more owing to increased demand for such food and grocery delivery services.
Dmitri Liberman, vice president of the business delivery vertical at Bolt, is also satisfied with his business conducted here in Croatia. He referred to Eurostat data for 2020, according to which 55% of Croatian citizens made purchases online, mostly clothes, food from restaurants and groceries, revealing the benefits of grocery delivery services to your doorstep during a pandemic.
“Even when the pandemic ends, grocery delivery services will continue to be used, so Croatia certainly has the potential to introduce the Bolt Market,” stated Liberman.
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