Konzum Launches Pick Up Service “Pokupi” Amid Coronavirus Crisis

Lauren Simmonds

As Poslovni Dnevnik writes on the 10th of April, 2020, Konzum has launched a new service called Pokupi (Pick up) that allows customers to pick up ordered products at Konzum stores. The service is one of Konzum’s responses to the increased interest in online shopping as the coronavirus crisis continues to bite, which has in recent weeks led to a massive ten-fold increase in demand and a doubling of the amount of products ordered when compared to regular business.

The Pokupi service is now available in Zagreb at Super Konzum stores in Stenjevec, Gajnice, Spansko, Vrbani, Sarajevska ulica, Dankovečka ulica and Vukovarska ulica, and at Kukuljanov (Rijeka), in the cities of Split and Osijek, and the plan is to make the option available to more Konzum stores in all parts of Croatia.

The purchase process with Konzum’s new Pokupi option is very simple. The buyer should first select the Pokupi option when visiting Konzum’s online store and then select the products they want, followed by the selection of the location and time they will be picking up the ordered products and then the decision to pay online or when picking up the ordered products. At the agreed time, the buyer should come to the selected Konzum store and contact the security guard at the entrance, who will immediately direct them to the information desk or a specially marked cash register, where they will show their e-mail from Konzum confirming their order.

Konzum, as the only retail chain in Croatia to have its own online store, now enables even more buyers to order products from the comfort and safety of their own homes during the coronavirus crisis, and then pick them up without having to hang around at the store.

Despite the introduction of this excellent service, it is important to keep in mind that the assortment is available through the Pokupi service is less than what is available to customers who choose to have their shopping orders delivered to their home addresses

With Konzum’s new Pokupi service, customers are still able to buy products online with delivery options in numerous cities across Croatia and with the Drive-in option in Vrbani in Zagreb.

Konzum notes that in addition to the increased hygiene and coronavirus-spread prevention measures implemented in all of their business units, it has introduced additional measures for its suppliers, who, after every delivery, must disinfect all the equipment they use, including the vehicle and themselves. All of the above requires the extra effort and the engagement of employees dealing with the online store system, whose work is organised in three shifts in order to receive and process as many customer orders as possible.

“We’re doing our best to provide even more customers with the online shopping service for groceries, hygiene and household goods and other products they deem necessary. Our warehouses and stores are well equipped and ready to continue with the increased interest in online shopping, but we’d like to ask our customers for their understanding and patience when choosing a delivery or pickup date,” stated Slavko Ledic of Konzum.

For more on coronavirus in Croatia, follow our dedicated section.


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