Gradsko Oko: Split Launches Mobile App for Utility, Traffic and Infrastructure Issues

Daniela Rogulj

“The new Gradsko Oko (City Eye) mobile application will become the main channel that citizens will use for reporting utility, traffic and infrastructure problems and within a week, receive feedback on the status of resolving their cases,” announced the City of Split Administration on Friday, March 15, 2019. 

Citizens will, at any time, be able to see the status of their application as well as the percentage of resolved claims. The project will last two years and will be run by the Rijeka company RI-ING NET, after which it will be taken over by the City of Split. The City paid 120,000 kuna for two years of use.

“Last year we recruited utility, transport and agricultural workers who are now getting their tools,” said Mayor Andro Krstulović Opara, pointing out that this application is taking a step forward in advanced technologies that make it easier to solve city problems.

According to the head of the Service for International and EU Funds Radojka Tomašević, Gradsko Oko was commissioned for the needs of Split’s communal department. Thus, the City of Split is one of ten in Croatia which, by using this application, enables two-way communication and access to various participants and citizens. 

To report a problem, you will need to download the application to your mobile phone, sign in and then get to work. You can report a problem with a photo or by submitting a comment, give a location, and leave a valid address, email or SMS where you can receive an answer. You will also be able to track the status of your application. 

According to Ivica Grubišić, the mayor’s municipal advisor, citizens who report a problem will receive a response within seven days of the request. However, this does not mean that the problem will be solved within that deadline, but that the jurisdiction of the departments responsible for resolving the issue will be determined if it is not the City of Split. Two utility commissions will be responsible for the applications, and each applicant will be notified of the status of their inquiries via messages.

It is, therefore, necessary to register every citizen as there are no anonymous applications. This was confirmed by the director of the company RI-ING NET, Marko Andrić, who presented the Gradsko Oko application as a segment of the larger Pazigrad project. This is a system that enables the inclusion of a wide range of participants in the simple creation of a record of communal problems. The system has been in use since 2014, and 60 local governments use one of their solutions. 

“This application is already used in ten cities in Croatia, mostly in Istria. In Dalmatia, only the municipality of Marina uses the service. The application proved to be a good solution, and the City of Split has chosen one of the shorter deadlines for responding to citizens,” says Marko Andrić for Splitski Dnevnik

This application should also be part of the larger city project Smart City Suite, where you will be able to follow public transport, where to rent the nearest bicycle, but also find the free business spaces in the city. It should also represent an upgrade to the existing city parking application and include a range of new services for citizens and tourists, like Smart Bus, Municipal Applications, City Events, Information and News, Business Premises and Smart Bike.

Citizens will be offered an opportunity to use various services in the City of Split, and all city companies and institutions through a unique smart city card.

“We hope to continue with this application after two years, but our plans are great because we want to create one platform where all these applications that are developing in parallel will be networked in one place,” added Radojka Tomašević.  

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