e-Redomat at Petrinjska: No More Waiting in Lines at MUP Zagreb

Lauren Simmonds

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As Poslovni Dnevnik writes, Marija Goatti, head of the service for reporting analytics and PR for the Zagreb Police, has stated that ”over last four years, we have gotten closer to people, and since then, people have been able to deal with their various administrative tasks at four locations in the City of Zagreb, and in this way, we’re showing much more respect for their time.

With this goal in mind, the e-Redomat system was introduced, which enables people to have numbers issued for the carrying out of various individual services at the entrance to administrative offices. Listening to the actual needs people have, and with the aim of better functionality and better accessibility, the service which allows people to come and reserve a queue number via mobile the mobile application (app), as well as reserve appointments for administrative tasks has now been introduced.”

The new service has been available at MUP Zagreb (Petrinjska) since October the 24th, and the above-mentioned service will be active for some of the administrative tasks that people come to the infamous address of Petrinjska 30 (which until this point was synonymous with waiting around for hours on end), to do. The possibility of reserving a queue number via the mobile application of the e-Redomat system can now be used for the processes of applying for a new identity card or passport, the issuing of already created identity cards and passports, and for regulating residence. In this way, long queues at counters will be avoided.

It took Croatia long enough to enter the 21st century, and it seemed to many that not only MUP Zagreb, but administrative police stations in general were the institutions still desperately clinging to a way of doing things that most other countries, certainly other modern EU member states, have long since abandoned. With this move, ”getting there before 07:00”, which is a phrase anyone who needed anything doing at Petrinjska has heard and said before, will be sent to the history books.

Thank. God.

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