Smart City Supetar: First Croatian Island Town with Implemented Smart City Services

Daniela Rogulj

September 18, 2020 – By launching e-Services in the City of Supetar, which enables citizens never to receive and send forms and requests to the City Administration, Supetar became the first city on Croatian islands to implement these services, which are a fundamental part of the Smart City Supetar concept.

Dalmacija Danas reports that thanks to the mentioned benefits, citizens can perform numerous administrative processes from their own home without the need to come to the City Administration office.

What is very interesting in this project is that the City of Supetar applies and adapts concepts and technologies related to smart cities to the island environment that has its own characteristics and needs and differs in many ways from the needs of larger cities such as Zagreb and Rijeka.

A special challenge was the need to establish a perfect balance between the technological possibilities that allow us to advance technology daily and the local population’s specific needs. It should also be emphasized that the City of Supetar, as a small community, has limited financial and technological opportunities. Still, regardless of all the island’s challenges, the digitalization process progresses with big and safe steps.

The decision to develop and implement the Smart City strategy came after thinking about implementing processes in the City Administration as transparently and simply as possible, and how they would be mutually beneficial for both City Administration employees and our fellow citizens. In this situation, it was out of the question to buy ready-made solutions because they are not in line with the needs of the City of Supetar, but to make maximum adaptation to the local community, which automatically meant significantly more time and effort.

In practice, it looked like they had to review all the processes carried out within the City Administration and the relationship of the administration to the citizens, and based on that, create a modern and contemporary city that saves citizens time and maximum facilitation of various administrative processes that have so far required significantly more time.

The Law on Islands, which regulates and defines the management and development of Croatian islands, placed great emphasis on smart cities and islands, which was a great driver and a kind of motive for the City of Supetar to take the initiative and become the first island city in Croatia which has an operational plan for the development of a smart city – Smart City Supetar 2019 – 2023 and already available and launched services within the concept of Smart City Supetar. The operational plan was adopted by the City Council of the City of Supetar in 2019.

Considering the overall strategy of the Operational Plan, two basic goals have been set that the City of Supetar wants to achieve: digitalization of the administration that is currently underway and the introduction of a ferry application to reduce congestion during the summer and for all guests and passengers to have all available information with them.

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