EPIC Webinar 5: Judith Welsh (Cleveland), Rahul Kashyap (Mayo) on Patient Experience & COVID-19

October 9, 2020 – The EPIC Webinars continue, with Cleveland Clinic’s Judith Welsh and Mayo Clinic’s Rahul Kashyap next up, talking about the Patient Experience before and after COVID-19. 

The COVID-19 pandemic has changed the world and still does. Changes are happening in all fields. Situations change from moment to moment whether we are talking about health and patient care or something completely different. Uncertainty has become our reality and the pool in which we bathe every day. The inhabitants of the entire planet are adapting to the new living conditions that are being brought by epidemiologists’ day by day. Regardless of the current situation, a pandemic will change a patient’s experience in the years to come. In a time of reduced or, for some institutions even, banned personal visits, social distancing measures, wearing protective masks and without the current COVID-19 vaccine, doctors are using new digital tools to survive. The technology has enabled healthcare providers to continue connecting with patients through virtual advice. Patients have embraced the experience of virtual care, and global surveys now predict that virtual care interactions will exceed one billion in 2020. Digital patient engagement tools facilitate the growth of virtual medical examinations for non-coronavirus-related issues.

The Bagatin clinic, together with the international collaborating presenter Cleveland Clinic, will present this burning topic through the EPIC platform next week. On October 15^th at 6pm CET you will have the opportunity to meet two fantastic speakers from two amazing world-famous clinics in USA. These are Judith Toski Welsh, MD, FACEP from the Cleveland Clinic and a doctor Rahul Kashyap, MBBS, MBA from Mayo Clinic.

Judith Toski Welsh is the Associate Chief Experience Officer at Cleveland Clinic. She focuses on improving clinician communication and strengthening teamwork among caregivers to improve patient experience, quality and safety. She is also a practicing emergency physician who has worked in community and academic departments.

Rahul Kashyap is a physician scientist in Critical Care Medicine, and holds academic rank of Assistant Professor of Anesthesiology at the Mayo Clinic. He has published over 230 articles in prestigious peer-reviewed journals. He has also written a book titled ‘Mayo Clinic Critical Care Case Review’. Dr. Kashyap is an award-winning public speaker who has received awards for exemplary research, quality improvement and leadership.

Along with this fantastic duo the webinar host will be Daniel C. Shaw, an enthusiastic storyteller with lots of practical ideas. Ambassador for GCR – Global Clinic Rating, an award-winning initiative co-founded by a Google employee that allows patients and healthcare professionals to compare apparent quality in nearly half a million private clinics and hospitals worldwide.

The goals of the webinar are certainly to gain insight into the lasting impact of the COVID-19 pandemic on the patient experience and to set a strategy for an improved patient experience in 2021 and beyond.

The Cleveland Clinic promises every patient that we will keep them safe, care for them as a person, partner with them, and make the care journey easier. These promises guide our process and policy and keep our patients at the center of everything that we do. The outbreak of COVID-19 forced many abrupt changes to the practice of medicine at Cleveland Clinic – from cessation of elective procedures, to changes in visitation, to development of surge capacity. The Office of Patient Experience supported the teams making these rapid changes by leveraging a combination of empathy, standardized communication, and technology to bridge the gaps made by COVID-19. In this presentation, I’ll discuss how we kept our promises and forged new paths to an even better experience.

Join this great webinar and sign up via the link.

For more on the Croatian medical tourism industry, follow the dedicated TCN link. 

 

 

 

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