Claudia Mika, Daniel Shaw in EPIC Webinar on Innovations & Standards: Conflict or Convergence?

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December 3, 2020 – The EPIC Webinars continue, with Claudia Mika of TEMOS and Daniel Coulton-Shaw of GCR discussing Innovations & Standards: Conflict or Convergence?

It has been 8 months since the postponement of the European Patient experience & Innovations Congress, and since then EPIC activities have been transferred to the online world in the form of monthly webinars. Among EPIC partners, we have added Cisco Webex, an American company that develops and sells web conferencing and video conferencing programs. It was founded as WebEx in 1995 and was taken over by Cisco Systems in 2007. Their platform allowed to hold one-hour EPIC Webinars once a month on current topics complementary to the conceptual themes of the congress. Our webinar speakers are mostly lecturers already planned and presented for the original congress. So far, 6 webinars with 10 speakers have been held, and online participants from 35 countries around the world participated and listened to EPIC webinars, asking questions and actively discussed the topics.

EPIC is a stage and platform for bringing together experts in health and innovation that has a wide range of activities, but also potential outcomes for all gathered.

The next webinar, and thus the last in 2020, will be held on December 17th 2020 at 6.00 pm CET on the topic Innovations & Standards: Conflict or Convergence? December speakers are Dr. Claudia Mika – Founder and CEO of Temos International Healthcare Accreditation and Daniel C. Shaw – Ambassador for the Global Clinic Rating.

Dr. Mika has been advising different associations and governmental institutions regarding quality related topics, patient experience and international patient management. She was awarded the Dr. Sanjiv Malik Lifetime Award for her significant contribution to the development of the medical travel sector. In 2020, Dr. Mika developed together with her expert team a set of standards to help healthcare organizations worldwide to minimize the risk of COVID-19 transmission in healthcare settings.

Anyone who knows Daniel Coulton Shaw will tell you that he is an enthusiastic storyteller full of practical ideas that will set your head spinning. His entertaining presentations are largely inspired by the successes and failures from 152 forward-thinking international private medical organizations, health clusters, hospitals, clinics and practices across 26 countries worldwide of multiple specialties. Daniel loves to put theory into practice in the day-to-day running of a successful international dental clinic for English-speaking patients in central Europe that he co-founded back in 2007.


Google is betting that the future of healthcare is going to be structured data and AI. Along with Apple, Amazon and their Asian equivalents, these companies are applying AI to disease detection, new data infrastructure, and potentially insurance. In this months EPIC webinar, Daniel Coulton Shaw explores how the standards of healthcare provided and the choices of the patient are exponentially expanding.

If AI can shape healthcare and patient choice, it has to work through the regulations of healthcare … In fact, I see that as one of the biggest areas where the focus of Google will play out for the next 10 – 20 years.” — Sundar Pichai, CEO of Google

Accreditation in healthcare, which should include regular onsite inspections plays a crucial role in maintaining quality, patient safety and experience, outcomes, and much more.

When the pandemic reached us earlier this year, it forced Temos to overcome the first shock, face the challenge, and react. The standard procedures that had worked for more than ten years had to be revisited. In this case,” innovation” was needed where “standardization” is a keyword.

After consulting key stakeholders, it was decided to postpone all scheduled in-person onsite assessments to prevent risks for the assessors and the healthcare providers. At the same time, it was clear that this must not have any negative consequences for the organizations’ accreditation cycle. Flexible planning for accreditation programs became the new “standard” to develop COVID-19 safe hospital and clinic environments.

Join this great webinar on December 17th at 6:00 CET at the following link.

For more on the Croatian medical tourism industry, follow the dedicated TCN link


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