Isn’t it funny how all of a sudden, owing to the ongoing coronavirus crisis, everything can can be done over the phone or digitally in Croatia? It’s ironic that now we can’t take entire days off work to stand around taking numbers and lining up with hands full of (usually pointless) documents, the internet and a few new phone lines are here to save us.
The dream of a Digital Croatia appears to have been somewhat sped up by the appearance of coronavirus, and even the Croatian Health Insurance Fund (HZZO) has set up an information phone line for insured people to contact should they need to.
As Poslovni Dnevnik writes on the 7th of April, 2020, residents with health insurance provided by HZZO can call this new temporary number every working day from 08:00 to 16:00 and ask questions regarding their entitlement to compulsory or supplementary health insurance, and the right to maternity and parental benefits.
Amid the coronavirus pandemic, HZZO has introduced a temporary information telephone to enable its policyholders to be provided with prompt, simple and high-quality information in these exceptional circumstances. Which does beg the question of why it wasn’t just done before, given the fact that we are in the 21st century.
Cricitism aside, the temporary telephone line is: 033 62 88 88 and costs the normal price of a local call, HZZO claims.
In addition to the various e-mail addresses that can be found on HZZO’s official website, this number is now available to residents so that they can get information as soon as possible without having to go to HZZO’s offices in person, as was otherwise the norm.
In this way, HZZO is properly adhering to the guidelines and is protecting both its employees and users from the possibility of contracting coronavirus.
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