If moving to Croatia is one of your short-term projects, or even if you’re already in the process of adaptation, you may have heard of or been in contact with one of these institutions. These Croatian public services and institutions will be part of your daily life here, and it is true that sometimes it can be a bit confusing trying to distinguish them from each other.
In this short guide, we’ve listed some of the Croatian public services and institutions that you will be in contact with most often, and we hope that this will help you when you don’t know where to go for a certain task, or when it’s time to do your accounts at home.
If you’re working on getting your residency or citizenship in Croatia, you have most likely gone to a local MUP office. It’s also likely that they’ve called you on the phone or have written you an email or two. MUP is the Ministry of the Interior, and it provides services to both locals and foreigners alike. At MUP, you will also carry out procedures to obtain your passport, your driver’s license, your Croatian identification card, and more.
HZZO is the Croatian Health Insurance Fund, it’s part of the Ministry of the Health and it includes everything that is related to public health insurance services in the country. As you well know, public health insurance is mandatory if you reside in Croatia. If you wish to enroll in the Croatian public health system, you must go to the HZZO offices in your city of residence. There you can also find out everything related to your health coverage, sign up with a family doctor, and more.
HZZ is the Croatian Employment Office, and it serves to report your current employment status, whether you’ve found a job or if you don’t currently have one. At the Employment Office, you can also find job openings that match your skills.
The Croatian Pension Insurance Institute (HZMO) is a public institution that is dedicated to the implementation of mandatory pension insurance based on generational solidarity (1st pillar of the pension insurance) and the child benefit entitlement procedure.
Porezna uprava is the Croatian Tax Administration, and it’s a unique and independent administrative organisation within the Finance Ministry whose basic task is the application and supervision of tax regulations and laws on the collection of contributions. Most of your bills will be issued by Porezna uprava. They’ll also issue you with tax rebates.
FINA, the Financial Agency, is a leading Croatian company in the field of financial and electronic service provision. Although state-owned, Fina operates exclusively on a market basis and cooperates with banks, the Croatian National Bank, numerous business systems, and other similar entities. A multitude of payments can be paid at their offices.
Hrvatska Pošta is the Croatian Post Office, and it has locations in every city and town across the country. In addition to being the place where you can send letters and packages throughout the country and even abroad, it’s also the place where you can pay for your phone, electricity, water, health insurance, and more.
A state-owned company, HEP is the Croatian Electricity Company and it is the only energy entity authorised to provide a public electricity supply in the Republic of Croatia. It also performs the activities of electricity production and heat production for central heating systems, in addition to the management, maintenance, construction, and development of the electricity distribution network.
Hrvatske autoceste or Croatian Motorways Ltd is a Croatian state-owned limited liability company tasked with the management, construction, and maintenance of motorways in Croatia.
Croatian Radio and Television (HRT) performs the activity of providing public broadcasting services. On their radio and television channels, they dedicate themselves to the dissemination of news, information, culture and other related content. Even if you don’t watch their channels or listen to their radio stations, a bill of 80 kuna from HRT will always arrive at your home.
For more, check out our lifestyle section.