Not all heroes wear capes…
Over the years, I have learned that in Croatia, there is good bureaucracy and there is bad bureaucracy, and that while there are many in comfortable jobs who see customers as an irritation to their paid daily chill, there are others who go beyond the call of duty.
Legends like Nenad from Raiffeisen Bank in Varazdin.
Bureaucracy in the public sector is one thing, bureaucracy in the private sector quite another. A tale of two banks, one which required a 200 km round trip and 3-week waiting list to open a simple bank account, the other which could perform the task with a smile and a joke in just 46 minutes. Let’s hear it for Nenad in the latest video episode from the Paul Bradbury Croatia Expert YouTube channel.
Read the original article here, which appeared on Total Croatia News, here.
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