A successful Spanish startup which has spread to 105 cities in twenty countries in Europe, Africa, and Central and South America since 2015 has begin operations in no less than Zagreb.
As Marta Duic/Poslovni Dnevnik writes on the 23rd of April, 2019, Glovo, a fast delivery application (app) which allows customers to purchase, receive and send any products within the city within less than 45 minutes, has started its operations in the Croatian capital city of Zagreb.
“For now, Glovo has employed seven people in the ”core” team in Zagreb, eighteen in customer support and fifty delivery people. Therefore, a total of 65 people are in employed in this operation, we’re only just beginning, and we’re also still actively employing people. The expectations are high because we think that there’s a lot of room for first-class fast delivery on the Croatian market and the inclusion of a large number of partners in the on-demand economy trend. People are now accustomed to having everything at their fingertips, quickly and easily accessible, and that’s what we provide – products from the entire city delivered within 30 to 60 minutes to the end user,” stated general manager for Glovo Croatia, Teo Širola.
This Spanish startup started back in 2015 in Barcelona, Spain, and has since expanded to 105 cities, ranging from Paris and Milan and Istanbul and Nairobi, in twenty countries across Europe, Africa, Central and South America. More than fifteen million orders from partners such as McDonald’s, KFC, Starbucks, and the like have been delivered around the globe via Spain’s Glovo app. They have more than three million users, 10,000 partners and work with a network that involves more than 30,000 couriers.
“The first reactions we’ve had have been positive. We still need to educate the market in terms of the service we provide and explain that what we do is exclusively delivery. Specifically, we deliver straight from the restaurant (or store) to the customer, effectively delivering the service as if the buyer picked up the food (or the item) themselves. This is different from the services that have been provided on our market so far, where more orders are delivered at the same time, so, let’s say, the tastes and smells have been mixed, and the food that eventually comes to the customer’s door is cold,” noted Širola. Aside from doing deliveries by car, Glovo uses bicycles and scooters to squeeze through heavy city traffic faster, and offer a more ecologically aware delivery option.
“Zagreb is accelerating the transformation in the domain of fast delivery in Croatia, and our vision is to bring the practicality of technology closer to everyone,” says Širola.
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