May the 9th, 2026 – Autonomous taxis have recently hit the streets of Zagreb, with passengers giving the service very high marks to the Verne robotaxi service.
The earliest users of Europe’s first commercial robotaxi service in Zagreb seem to be consistently rating the experience very highly, according to Verne. The company reported that around 90% of passengers have given the service 4 or 5 stars in the initial phase of operations. The positive feedback comes as the company gradually expands the service that launched very tentatively back in early April 2026.
As touched on previously, Verne’s robotaxi fleet currently consists of about 10 electric Arcfox Alpha T5 vehicles equipped with Pony.ai’s autonomous driving technology. Rides are available to selected users (around 300 active users are registered via the Verne app so far) who joined the waiting list early. A promotional price of €1.99 per ride has helped generate strong interest, with the waiting list now reportedly reaching around 4,000 people.
zagreb’s traffic is no match for the verne robotaxis
Passengers and test riders have been thoroughly impressed by how well the vehicles handle Zagreb’s usually congested and very chaotic traffic, not to mention multiple complex intersections. According to Verne’s head of operations, Filip Cindrić, most trips are completed without any need for intervention from the safety operator who is still present in the vehicle during this very early phase.
Users are currently booking their rides through the Verne app (with Uber integration expected soon). After the vehicle arrives, passengers unlock it via the app, fasten their seatbelt, and start the journey with a button on the rear touchscreen.
fully-driverless operations by the end of the year?
Verne is currently planning to gradually expand service across more of the City of Zagreb and aims to transition to fully driverless operations (no safety operator) by the end of this year. The company is already in discussions to launch in eleven additional cities across the EU, UK, and the Middle East.
The strong early passenger ratings are a promising sign for the rather remarkable Verne as it works to prove that autonomous robotaxis can work very successfully in a European city.
For those interested in trying it, the service is currently operating mainly in the wider city centre and to/from Zagreb Airport itself. Rides are currently set to remain limited, but the growing waiting list shows high demand among Zagreb’s curious residents and visitors alike.
